Frequently Asked Questions
My goal is to provide a comfortable, convenient, personalized healthcare environment in which an expanded array of medical and wellness services are offered, in a manner that recognizes and values the unique needs and preferences of each patient. I want you to be completely satisfied with every aspect of your care.
My smaller practice size allows me to devote more time to each patient’s care and individual needs. There will be little or no office waiting room time and appointments will start promptly. This practice model offers time to schedule more than 60 minutes for the Comprehensive Annual Health Assessment and at least 30 minutes for routine appointments. If a problem requires extra time for evaluation, I will accommodate you to the best of my ability. Because you will have the ability to communicate via patient dedicated cell phone and email, many issues that arise can be addressed remotely (via telephone, email or video conference), without having to take time out of your day to come to the office. This service is included in your annual membership fee.
My goal is to be available to my patients 24 hours a day, 7 days a week. However, there will be occasions when I am out of town or otherwise unavailable. In these situations, a valued colleague will serve as my covering physician.
Yes. My personalized care practice will not take the place of general health insurance coverage. My practice is a family medicine practice, not a health insurance program. You are advised to continue your Medicare or other insurance programs as well as participation in your FSA or HSA plans. However, because I have opted out of Medicare, my services cannot be billed or submitted (by the practice or by you) to the Medicare program for reimbursement.
I have elected not to participate as an in-network provider for any commercial health insurance plan and I have opted out of Medicare. Ten office visits and your Comprehensive Annual Health Assessment will be included in the annual fee.
As medically indicated, I will make it a priority to refer you to in-network physicians for any necessary consultations and to in-network facilities for diagnostic tests and hospitalizations. Any services rendered by these physicians or facilities will be billed by the performing entity, and should be covered by your insurer according to your policy benefits and in-network fees. I expect that coverage of services by other providers should not be affected by the change in my insurance status.
Please know that you can contact me at any time. However, if you have a life-threatening emergency, call 911 immediately. You can then call me or ask the hospital personnel to contact me so I may assist in your care. If you have a non-urgent problem, please contact me first.
If the problem is minor, call me first. However, if you have a life-threatening emergency, call 911 immediately – then call me. With the exception of controlled substances, most prescriptions can be ordered anywhere in the country. If you seek care at an emergency room or urgent care center out of my area, I would request that you have the doctor seeing you call me for coordination. I will be readily available for phone consultation with you and/or other healthcare personnel. If you should require hospitalization while away, at your request I will attempt to establish regular phone communication with you and your attending physician(s) to ensure continuity of care.
Should you desire, I am available to help you decide which specialist to see and to coordinate such consultations. This will ensure the most appropriate resource is used, the earliest arrangements are made, and your applicable medical information is sent in advance of your specialist visit.
Yes. Paying your annual fee allows you to be a member of my practice whether you are sick or well. I strongly encourage you to utilize the benefits offered, regardless of your state of health, to proactively safeguard your health.
Your membership agreement can be terminated upon 30 days written notice. If you move and wish to secure a new physician, the annual fee will be refunded on a pro-rated basis. However, if the Comprehensive Annual Health Assessment has been completed, no refund will be offered. The last three years of your records will be sent to your new physician upon receipt of a signed release. This release of records is required by law.
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